search in the help center
help categories
Which guests get the email for writing a review?
All guests that have sent you an inquiry via Apartment.at and whose inquiry was set to the status „accepted“ by you (= guest booked the apartment) get this email asking them to write a review about their stay automatically after their check-out.
If a guest has booked directly with you via Apartment.at the status is automatically set to accepted and he receives the review email.