help center

What are the guidelines for writing a host comment to a review I got for my apartment?

As a host you have the possibility to write a comment to the review you got from the guest. This will be published together with the review publicly on

Your comment has to be in accordance with our guidelines:

Appropriate wording – Disrespects, threats, prejudiced comments, hate speech, explicit sexual or racist language or other content that is offensive or contrary to common decency is not allowed

Uniqueness - texts from other sources, text copies of web pages, extracts from the email correspondence, copies of other reviews, etc. are not allowed. Please write your review really unique.

Professional and relevant – Your answer will be shown together with the review and therefore are publicly visible. So keep that in mind while writing, how you want to present yourself to the public.

Respect the right to privacy – It is not allowed to make any statements about the identity of the guest. Sharing any personal data like address, phone number, email, …. is forbidden.

No advertising - not commercial - advertisments of any kind, URLs, contact addresses, phone numbers, or similar information that is written with commercial intent in the comment is not allowed and will be removed by us or the comment not published

Readability - please think about the readability of the text
Machine translated texts that are unreadable or hard to understand will not be accepted
HTML tags, excessive use of capital letters, slang, formatting errors, repeating text or typographical symbols are not allowed

There is a minimum number of characters for the text. Please really use it for real text and do not add unnecessary characters only to reach the minimum number.

Each comment will be checked by our team according to these guidelines. Therefore it may take a few working days until your comment will be published together with the review. You will get an automatic notification as soon as it is published.