Apartment.at
help center

search in the help center

help categories

Booking my apartment Direct booking

Direct booking

Can the host cancel my booking?
Do I need to register to book an apartment?
How do I cancel a booking?
How is the service fee calculated?
I booked directly, but the host claims he has not received a booking?
I do not have a credit card, how can I book the apartment?
My binding booking request was rejected by the host. Will my credit card still be charged?
The host charges me for services that were never agreed on. What can I do?
The host did not answer me after 24 hours, what do I do now?
The host wants me to pay the amount for my stay with him again. What can I do?
What does booking inquiry mean?
What happens after I have booked the apartment directly? Will I get a confirmation?
What happens if the host cancels my booking?
What is instant booking?
What is request to book?
What is the service fee?
When does the host get his money for the apartment?
When will I receive the contact details of the host?
Where can I find the cancellation policy?
Where can I see all the details of my booking?
Why are only the apartment price and the compulsory services paid at the time of booking?
Why can I not send an email address or phone number via the message system?
Will the service fee be refunded to me in case of a cancellation made by me?